At THE PERFUMERY, we want your shopping experience to be easy and secure. Therefore, we offer various payment options to suit your needs. The accepted forms of payment are by credit card and Paypal. We accept any type of card with any currency.

 Payment

  • Credit card:
    The payment of purchases is made by credit card. We accept all major credit and debit cards, including Visa, Mastercard, American Express and more. During the payment process, simply enter your card details to complete the transaction quickly and securely.In the event that the POS (Point of Sale Terminal) reports a card declined, the order will be automatically cancelled and the customer will be informed online of the cancellation.
  • Paypal
    You can also pay using PayPal, a secure and convenient way to make online payments. If you prefer to use your PayPal account, select this option during the payment process and you will be redirected to the PayPal platform to complete the transaction securely.In this mode the payment will be charged as the customer has contracted with paypal in the same way the returns where the company has to pay any amount will be made by the same route. This modality does not have any cost for the client.

Returns

In the event that it is necessary to make a return, we will proceed as follows:

  • Refund via the same payment method: Refunds will be made via the same payment method used for the initial purchase. For bank cards, the refund may take between five and ten days to appear in the customer’s account. In the case of PayPal, the timeframes established by PayPal for processing refunds will be followed.

  • Notification to the customer: We will always notify the customer about the refund process via email. We will keep you informed at every step of the return process to ensure a satisfactory shopping experience.

Card payment problems

There are several reasons why card payment may not work during an online purchase. Some of the most common reasons include:

  1. Incorrect information: If credit/debit card details such as card number, expiry date or security code (CVV) are entered incorrectly, the transaction may be declined.

  2. Insufficient funds: If the card does not have sufficient funds to cover the cost of the purchase, the transaction may be declined by the card issuer.

  3. Security blocking: Some financial institutions implement security measures that may block online transactions if they consider the activity to be suspicious. This may happen if the buyer’s IP address is unusual or if the transaction is made from a different country than usual.

  4. Expired or expired card: If the credit/debit card used for the purchase is expired or expired, the transaction will be declined.

  5. Card restrictions: Some credit/debit cards have usage restrictions, such as daily spending limits or international purchase restrictions, which may prevent the transaction from completing successfully.

  6. Technical problems: Technical problems in the merchant’s payment processing system or in the financial institution’s system may cause the transaction not to process correctly.

  7. Connection failure: Connectivity problems or network outages may cause the transaction not to complete correctly.

Security

For your security THE PERFUMERY has entrusted the credit card payment system to a payment gateway.

The bank details entered are encrypted and securely transmitted to the bank’s servers and then verified with the issuing bank to prevent fraud and abuse.

This data entry procedure is guaranteed by 128-bit SSL (Secure Socket Layer) encryption technology, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to the information relating to the bank details entered by the customer.

Only the Bank and PayPal have access to the bank details linked to these means of payment, so THE PERFUMERY does not know or record these details during the payment transaction.